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Communicate with Your Restaurant Customers Anywhere, Anytime

More and more people around the world are connecting through instant messaging—more than 1 billion people use Facebook Messenger each month. It’s a convenient way to let customers know you’re listening and create personal connections with them, and it’s automatically integrated with every Facebook Page.

By communicating through Messenger, you can:

  • Have conversations with people right from your Facebook business Page.
  • Answer questions or concerns from your customers privately about your business, their orders or anything else.
  • Let people know when you’re available to answer their messages and Page comments and messages.

Messenger is a great place to have conversations to hear your customers’ opinions, answer questions, give information about your business and much more.

Turn messaging on

When you’re ready to start receiving and responding to messages, enable messaging on your Page so customers can start conversations with you.

Get started:

Learn how to turn on messaging

Let people know they can message your business

You can run a local awareness ad with a Send Message call-to-action, share a Messenger link that lets people start a conversation with you, set a code that people can scan to begin messaging you, or create a username so people can search for your business on Messenger.

Get the word out:

Run a Local Awareness ad

Set a Messenger code

Create a username

Tips for managing your messages

It’s important to have a plan in place for receiving and responding to messages. Use these guidelines for communicating with your customers on Messenger.

Turn on messaging when you’re ready

Once you enable messaging for your Page, people will send you messages and expect a response. So turn on messaging only when you can commit to responding to messages.

Set expectations with Instant Replies

Turn on Instant Replies to send an automated reply to anyone who messages your Page. This feature can be used to greet customers and thank them for reaching out before you can respond personally.

Send the right message for each customer

Look at your customer information cards to get information on your customer before responding. The context shows you their local time, where they live, order history and more information about that customer. This helps you tailor a message that’s right for them.

Set a welcome greeting

With a Messenger Greeting, you can set a customizable greeting to appear when someone begins a conversation with your Page for the first time. This greeting appears before any messages are sent and can provide any information you want people to have before they message you.

Use an Away Message if you can’t be there

Whenever you’re away from your computer or phone, you can turn on Away Messages to let customers know that you’ll respond soon. This helps you keep your responsiveness rating and set expectations with your customers.

Save time with saved replies

Saved replies allows you to write, save and then re-use messages. These can be especially useful for commonly asked questions like your hours, email or phone number.

Learn More About Social Media

Source: SmartBrief on Workforce